How can we help you?
Find answers to common questions, or reach us directly — we're happy to help.
Frequently Asked Questions
Can't find your answer? Contact us above.
How do I access live classes?
Go to Dashboard → Live Classes. Scheduled sessions will appear there. You can join when the session is live. Make sure you have a stable internet connection.
I forgot my OTP or it expired — what do I do?
On the login screen, tap "Resend OTP" after the 30-second cooldown. OTPs are valid for 5 minutes. Make sure your phone number is correct and has good network coverage.
How do I download videos for offline viewing?
Offline downloads are available in our upcoming mobile app (coming soon). On the web, you can stream videos at any quality from the Videos section in your dashboard.
How do I submit a doubt?
Go to Dashboard → Doubts and tap "Ask a Doubt". Attach photos, describe your question clearly, and our teachers will respond within a few hours.
My payment went through but I don't have course access.
Access is usually instant. If it's been more than 10 minutes, please contact us via email or book a support call (requires login) and share your payment reference number.
How do I change my mobile number?
For security, number changes require manual verification. Contact our support team with your current number, new number, and a valid ID. We'll process it within 24 hours.
Can parents monitor their child's progress?
Yes! Parents have a dedicated view in the app. Ask your admin to create a Parent account linked to your child's student account. You'll see attendance, course progress, and upcoming sessions.
How do I become a tutor on the platform?
Go to Dashboard → Tutoring → Become a Tutor. Fill in your qualifications, subjects, and availability. Our team will review and approve your profile within 2–3 business days.